Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. It looks like you are playing catchup. It’s time to make a change.
The days of the foreman walking through a warehouse holding a clipboard and smoking cigarettes, shouting orders are gone. Before you start putting up your hand to say “we don’t allow smoking in the workplace anymore”, let’s talk about the foreman with the clipboard.
This was the warehouse operator’s everyday scene at least a decade ago. For those who missed it, this was even considered romantic.
What’s wrong with this picture? If you haven’t guessed by now – it’s that almost dirty word of “manual”. It may not be four letters but it is a dreaded swear word in today’s warehouse and fulfilment world. Customers complain about missing items, clients go elsewhere, or worse, the swear word can be used to describe your facility.
We are seeing more retailers and brands investing in artificial intelligence (AI), robots, and other technologies. Science fiction? No, nightmare for those not moving in the same direction.
My friends in the warehousing industry and fulfilment business are talking about automation. We don’t mean the drinks vending machines.
Automating your business is a serious consideration. You should catch up fast, just like your customers, such as distributors, retailers, and brands, who are moving up in the technology chain.
Customer portal
First, let’s look at keeping your customers updated; in real-time, anytime. This means setting up what is called a customer portal. They will pay a lot to have your space, and they look forward to receiving the next shipment when they arrive. They need to know what inventory they have, and where it is stored. Organizations are constantly operating a business. It is essential to have accurate and real-time information about all of this. With consumers trends changing in the blink of an eye – accuracy and speed is the most important thing.
Mobile barcode scanning
Using an electronic device that registers a whole range of data by merely scanning the SKU is infinitely useful. It is immediately stored in the system, unlike old-school paper recording where errors by the person recording it and losing the sheets of paper is a real thing. Imagine being able instantly to access data or share it with customers. The machine does that.
Billing automation
How many times have you heard people say, “Have I billed company X or not?” Billing not made means not charging for services rendered. Time cost added to not receiving payment equals to losing money. When billing is automated, the machine never forgets and it even sends reminders if payments are not received.
Be prepared for a flood of orders
Your customers are swiftly moving into omnichannel or multi-channel distribution. When business is good, a rise in order processing will have stretched your limited resources. All hell probably breaks loose when orders go up by two or three hundred percent.
Prepare for the huge volumes, inventory allocation by letting WMS help you. WMS will help you to smile from ear to ear as the money comes in, rather than trying desperately to keep up.
You can also get digital assistance to avoid being overwhelmed by the “big event” like the Dutch built levees to protect themselves from the flood waters.
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