Free CMQ/OE Practice Test
1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not on account of any fundamental areas of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach where individuals add their knowledge to some common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t an exclusive part of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers at the factory called Hawthorne Works in early part of the last century. The research learned that when workers know they’re being monitored in an cmq oe essay questions, the results with the experiment are usually distinct from those achieved by workers getting involved in a similar experiment who are unaware that they are being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, however when workers know they’re being observed in an experiment, the results will often be skewed, this also has to be considered.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have described as a pyramid. In the bottom include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that no one is able for people to offer the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach where individuals add their knowledge to some common storehouse (such as a database) works as a codification strategy, or push strategy. Another answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of the Five Whys strategy for dealing with the root of an problem. The diagram concept was created by Kaoru Ishikawa, and it’s also commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in design for employee training programs.
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