Manager of Quality & Organizational Excellence Accreditation

Free CMQ/OE Practice Test

1. One impediment to causing effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of as a result of any fundamental elements of the experiment. This is whats called the:


Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational elements of which of these management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The knowledge management approach where individuals add their knowledge to a common storehouse (for instance a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools which aren’t a proprietary part of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is termed the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers with a factory called Hawthorne Works during the early part of the 20th century. The analysis found out that when workers know they’re being monitored within the cmq/oe exam questions, the outcome with the experiment tend to be different than those achieved by workers involved in the same experiment who are unaware that they are being monitored. Sometimes the difference is positive, and often the difference is negative, however when workers know they’re being observed within the experiment, the outcome tend to be skewed, and also this has to be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have described as a pyramid. In the bottom include the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that it’s impossible for individuals to offer the objective of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach where individuals add their knowledge to a common storehouse (for instance a database) can be described as codification strategy, or push strategy. The opposite answer choices are all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the Five Whys strategy for addressing the foundation of your problem. The diagram concept was made by Kaoru Ishikawa, in fact it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is termed the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the design of employee training programs.
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