Decanting tenants an effective procedure guide


Every time a recent disaster occurred, a number one Housing Association deployed an on-the-ground catastrophe response (CATS) teams could support the large number of displaced tenants from the impacted area. The Housing Association required a crisis housing solution to the team that can provide:

• 24/7/365 access to comfortable, long-term accommodations

• Flexible leasing terms and amount of stay options

• Convenient locations from the affected regions additionally,

to be sure costs were managed effectively, the business required a remedy that included consolidated, centralised billing. Previously, associates were negotiating lease terms and signing agreements without company authorisation. This triggered higher lodging costs, increased incidental charges and greater financial risks and exposure for the employee and the client.


The Housing Association required to secure a comprehensive emergency housing solution that will keep your charges down and streamline the billing process and so the CATS team could target meeting their tenant’s needs. Jigsaw, with its broad inventory of hotels, apartments, homes plus more, might supply the Housing Association CATS teams with furnished apartments with an extended stay over 30 days. This solution offered several advantages, including:

• Major cost savings

By consolidating all disaster-related employee costs, using furnished apartments instead of hotel rooms, and identifying convenient options inside a specific location, the client surely could reduce staff overtime previously invested in invoicing and processing, eliminate short-run stay hotel taxes and caused Jigsaw to barter exceptional leasing terms for (8 week) stays.

• Improved operating efficiencies through centralisation

Centralisation of the temporary housing process through Jigsaw allowed the client to boost operating efficiencies through providing a single source for all housing needs, streamlining CATS team location tracking, eliminating unproductive lease term negotiations including departure penalty issues and increasing critical management time needed for repairs or relocation. Providing an emergency housing solution for a leading Housing Association catastrophe response (CATS) teams.

• Improved associate productivity

Furnished apartments offered an even more comfortable, home-like environment with larger rooms, full-size kitchens and separate areas. This solution allowed the client’s employees to target less around the stress and inconveniences linked to being away from home for very long amounts of time plus much more on fulfilling the displaced tenant’s needs.

• Enhanced usage of details

Centralised event data allowed for simplified and consolidated catastrophe reporting. Furthermore, this functionality provided enhanced reporting features important for successfully managing expenses, sharing information and improving service. Results By offering a forward-thinking emergency housing solution that included simplified invoicing, a consolidated leasing process plus much more suitable housing accommodations, Jigsaw could help the client save lots of time, money and resources. As a result, the Housing Association enjoyed a savings of greater than 20,000 GBP annually in taxes and reduced daily accommodation rates by approximately 12/day GBP for each and every apartment. To understand more about this example study or how Jigsaw perform with you to provide a temporary housing solution to your catastrophe response teams, please call 0845 0000 792 or complete the form below.

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About the Author: Josh Shepard

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